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“What a magic holiday. We saw so many penguins, seals and whales we were overcome with the experience. All the connections worked well and the couriers were waiting as we emerged from the airports or were punctual in picking us up from the hotels. We really appreciated all the work you did to ensure our trip was hassle free and ran smoothly. We are not planning another trip this year but will keep your company in mind when we are again looking for a holiday trip.” Thank you once again for your expertise in helping put together another great independent Canada holiday for my customer Thank you for organising such an exceptional trip to Canada & Alaska. “A quick note to let you know we are home and our sincere thanks for organising a fantastic holiday for us. Everything went smoothly and we enjoyed every day, the scenery is truly magnificent.” We were most impressed with your organisation of our trip to Alaska. From our first contact with Adventure Destinations, your service has been prompt, efficient and friendly. We will seriously consider using Adventure Destinations in the future. You can also be sure that we will be recommending your company to our friends and relatives. I was impressed with the business class service on Air Canada. The cruise was excellent and the staff and the service offered on board was FIRST class. The Rocky Mountaineer was the stand out with a level of professionalism and service being the best I have encountered in our many years of overseas travel. Many thanks for your organization and you can be rest assured that we will deal with you again without hesitation. “Thanks for your input we both thoroughly enjoyed the travels. Celebrity Cruises was probably the highlight….great crew/food/itinerary/ etc…saw Hubbard on a sunny day from .8km! Rocky train and Banff great.” We had a wonderful trip! Everything went very well-no hiccups of any kind. The organization was spot on. The meals and accommodation were great. The guides left nothing to be desired and treated us magnificently. Thank you for the excellent itinerary you constructed for our recent holiday in the USA and Canada. We would like you to know that when the inevitable crises or hitches occurred we were confident that if needed we could rely on your skill and professional expertise to help us out. These are the sort of factors which generate customer loyalty to Adventure Destinations and you certainly have that from us. We are back in Adelaide, rather jet-lagged but very satisfied with a great six weeks of travel. All the arrangements you put in place worked perfectly and the various parts of the trip were all we hoped they would be. We are very happy with the service we received from Adventure Destinations. Would like to add how impressed I am with the high standard and professionalism presented by your company. I now feel that we are going on a very exciting holiday. I just wanted to send you a short email to let you know what a wonderful time we had in Canada and Alaska and for the work you did in putting together a wonderful itinerary for us. We took your advice and went on a helicopter flight and went Dog Sledding, it was awesome. Hello Lucy, we got back from our fabulous holiday on friday morning around 10 am and what can I say – we enjoyed EVERY minute of it. On the cruise we met other Adventure Destinations customers ( didn’t know there was so many) who were all doing their own thing (just like us ) and I am so pleased that we chose you to do our itinerinary for us. I am just so satisfied with the way you did everything for us that I have written Adventure Destinations phone no. in my address book with 3 stars next to it so that I will not lose it. Thank you so much for organising our wonderful trip to India that far exceeded our expectations. Just a quick note to say thank you for organising such a wonderful holiday. “I just wanted to drop you a quick note to so thank you for your help in organizing our trip to Africa. We have both come away from the trip raving about the experience and the variety and abundance of wildlife. All the lodges we stayed at were excellent and truly unique. Everything went perfectly smoothly which was incredible and made for a stress free holiday!” The planning & organisation was perfect with incredibly efficient time usage maximising our holiday thrills. Mike is the perfect travel guru. His talents and skills are utterly remarkable and we feel amazingly lucky to have had the benefit of his personality and knowledge as well as all the other areas of his expertise. “Could not fault the whole tour. Well organised. Transport – excellent. Food – excellent.” “Hi, Had a wonderful tour in china, all aspects of the trip were covered and special thankyou to the tour quide in Beijing. I would like you to email his boss and give him a big thankyou and let them know he was more than we could have asked for. I have travelled to many places, my china trip was excellent.” Thank you for your fabulous organization of our itinerary to Egypt. From the moment of our arrival in Egypt up to the moment of our depature, we were surrounded, protected, aided and accompanied by your Egypt representatives. We congratulate you for providing us with such an excellent tour and for such a low price….We thoroughly enjoyed thecruise… We are happy that we climbed Mount Sinai but only query was, “Why did God choose such a difficult mountain”. “The Discover Egypt tour was very professionally handled. Fully enjoyed all aspects of the trip and all guides were extremely professional. Main contact in Cairo – Mamdooh was excellent – stayed in contact with us all through Egypt – a real asset.” “We were so spoilt with our own car and driver during our trip to Egypt and Turkey. It was a wonderful trip and more than fantastic.” “The Turkey Trip was fantastic, the guide and driver were so organised and knowledgeable. Hotels, meals and sites we visited were top class. I will be recommending Adventure Destinations to anyone wanting first class travel arranging and a guarantee of a good time.” “We had a wonderful time on our holiday. All the tour guides were excellent..very informative and friendly. The flights were all trouble free, food on board was very good. All our hotels were magnificent and meals outstanding. Halong Bay overnight stay was probably the highlight but also the cruises and cyclo ride and puppet show and market shopping and dodging the motor cycles was fun. Other travellers also commented on how this was the best group and tour they had been on and want to do it again. Thank you very much.” I would like to thank your Company for the excellent experiences enjoyed on the Vietnam and Cambodia group tour. The arrangements in Vietnam and Cambodia were faultless and we were taken care of very well. The hotels were all great and the trip was beyond our expectations. Be assured we are already thinking of returning and have handed your name and details to other people who also wish to go. We cannot thank you enough for such a memorable holiday. It is embedded firmly in our memories and hearts. “David organised trip to perfection. We were very happy with the way it was handled.” We had a fantastic time on our recent trip which far exceeded our expectations thanks to your excellent organization. We were even fortunate enough to see an orang utan in the wild when we traveling along the Kinabatangan River. The guides were great and the accommodation was comfortable. We urge you to read this information carefully prior to making your reservation. Booking Terms & Conditions “You” and “Your” means all persons named on the Booking Form (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “Adventure Destinations” means Adventure Destinations Pty Ltd. MAKING A BOOKING SERVICES BROCHURE VALIDITY PRICES DEPOSIT SPECIAL DEPOSIT REQUIREMENTS FINAL PAYMENT PRICE GUARANTEE ON FULL PAYMENT However, no surcharge in respect to cost or currency fluctuations will be made to the arrangements of your holiday once full payment has been received by Adventure Destinations, unless any changes are made to your booking in accordance with these terms and conditions. This price guarantee does not apply to: fares, charges or levies imposed by airlines up until ticketing; or any taxes, charges or levies imposed by government or their agencies. BREAKDOWN OF COSTS CANCELLATIONS BY YOU You agree that these cancellation charges are reasonable and required to protect the legitimate business interests of Adventure Destinations. Cancellation fees and charges will not exceed payments received by us at the time of cancellation. If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. We will use reasonable endeavours to recover third party payments, but we make no guarantee that we will be able to make recoveries. Transfer of a confirmed booking to another tour or departure date is deemed to be cancellation of the original booking. Please note that employees of any overseas suppliers are not authorised by Adventure Destinations to make any undertakings to our clients in respect of refunds or other matters. UNUSED SERVICES CANCELLATIONS BY US Force Majeure – Prior to travel If we cancel your travel arrangements, neither of us will have any claim for damages against the other. However, we will refund payments made by you less unrecoverable third party costs and less fair compensation for work undertaken by us up until the time of termination and in connection with the processing of any refund. Any credit issued by us: Force Majeure – During travel General If we cancel your travel arrangements for reasons beyond Force Majeure, you will be offered (at your election) a refund of all funds paid, or the offer of a trip of substantially equal or better quality if appropriate. We will not be responsible to you for any expenses or loss you incur in connection with your booking if your travel arrangements are rescheduled or cancelled whether or not due to Force Majeure. ILLNESS PREVENTING TOUR COMMENCEMENT OR CONTINUATION and you are consequently prevented from commencing or continuing your trip, then: We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking. We will not be responsible to you for any loss or expenses incurred in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances. NOT INCLUDED IN COSTS CLIENTS NAMES – EXACTLY AS PER PASSPORT ITINERARY CHANGES Prior to travel During travel General If you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept. We will not be responsible to you for any expenses or loss you incur in connection with your booking resulting from any amendment or change to the itinerary or its inclusions. LATE BOOKINGS AND AMENDMENT FEES TRAVEL INSURANCE HOTEL AND TOUR INFORMATION HEALTH & FITNESS If you suffer from a medical condition which may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the trip, then you must advise us at the time you make your booking request. We may request you to provide an assessment of your medical condition from a qualified medical practitioner. If no assessment is provided or if the assessment indicates that you will require special assistance from personnel which we cannot reasonably provide, then we may cancel your booking. We will provide you with a full of refund of payments made. We reserve the right to cancel your booking if any changed or non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide. We strongly suggest that your travel insurance policy includes comprehensive cancellation coverage. Dietary Requirements INDEPENDENT SERVICES ACCEPTANCE OF RISK You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks. PASSPORT CONSULAR ADVICE VACCINATIONS VISA REQUIREMENTS RESPONSIBILITY Where we sell another operator’s tour Where we sell our own tour Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your tour, you acknowledge that our obligations to you are limited to arranging for the Independent Supplier to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers and common carriers. We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier (copies available upon request). To the fullest extent permitted by law, Adventure Destinations will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier. You warrant that you will not bring a claim against Adventure Destinations in this regard. You are responsible for any loss or expense we incur due to any claim being brought against us in breach of this warranty. Services we directly supply We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of force majeure. Please note that if the travel arrangements or services which gave rise to the claim complied with local laws and regulations, the travel arrangements and services will be deemed to have been properly performed, even if this would not be considered the case in Australia. General liability limitation To the fullest extent permitted by law, the maximum liability of Adventure Destinations to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied. COMPLAINTS Adventure Destinations will only consider claims made against it in those circumstances where we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, then you must make any claim in writing, within 30 days from the end of the services provided by us. DEEMED ACCEPTANCE CONTRACT If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed from these conditions without affecting the remaining provisions. Adventure Destinations – Reservation Form and Booking ConditionsWe don’t want you to miss out on our latest hot deals and updates to all our exciting destinations. Please sign up below to ensure you receive them directly to your inbox.
Antarctica Cruise
– Allyn & Margaret, Blackalls Park, NSWCanada & Alaska
– Debbie, Australind Travel
We were more than happy with all aspects of the trip and in particular the accommodation which was far better than we expected.
– Les & Debbie, Doonside, NSW
– Valerie & David, Adamstown NSW
– Susan & Roy, Dundas NSW
– John & Gayle, Alexandra Hills, QLD
– John & Carolyn, Tanunda, SA
THANK YOU for your part, (particularly the excellent and courteous service), in what was a most memorable and enjoyable trip.
– Terry & Dianne, Cambray NSW
– Dennis & Jessie, Mt Waverley, VIC
– Neville, Adelaide, SA
– Ann & Gordon, Port Melbourne, VIC
– Sue & Graeme, Bundoora, VIC
– Kerry, Casula, NSWIndia
– Robert & Colleen, Toombull, QLDAfrica
Everything you organised went like clockwork. We linked up with other Adventure Destinations holiday makers and they were all a terrific bunch of people and just as happy with everything as we are.
– Christine & Ruth, QLDAfrica – Botswana
– John & Laura, Canberra, ACTAfrica – Botswana Explorer
Our accommodation was always wonderful and the variety of it and the different environments was brilliant. Obviously our contact with the animals (the key reason for our trip) was absolutely beyond our expectations and we are still euphoric.
The staff in all aspects of Botswana Explorer were friendly, helpful and a joy to be with but the guides’ knowledge of so many different aspects of catering to the needs, safety and general thirst for knowledge of their tourists was absolutely amazing. I’d like to make particular reference to our Mobile Safari Family. These men were beyond compare (and I include Mike with them). Words cannot cover the care they showed and the knowledge they imparted. We were very sad to say goodbye.
I’m sure you’ve had other messages of a similar vein because all the people on our trip shared the joys, excitement and gratitude for the privilege we experienced whilst on Botswana Explorer so I won’t go on for fear of boring you but please accept our sincere thanks for all you did and pass our thanks on to everyone concerned.
– Lianne & Rick, NSWChina 9 days
– Bill & Rita, Ballarat, VIC
– Susan , Northcote, VICEgypt
– Maria and Juanito Perera OctoberDiscover Egypt 14 days
– Mark, Hawthorn, VICDiscover Egypt 14 days and Turkey highlights
– Vi and Gary, Bundaberg QLDTurkey
– Kenneth & Edna, NTVietnam and Cambodia.
– Gary & Julie, Kings Langley, NSW
The Guides supplied were excellent with each one giving a clear description and explanation of History & Cultures of Cambodia & Vietnam. All Tours went on time & were well organised with travel undertaken in modern Air Conditioned Coaches, Venues selected for Lunches & Dinners were prepared for our arrival on each occasion and each did their best to satisfy our Group with the selection of meals. Selection of Hotels were of a high standard with our selection being the Hoi An Hotel in Hoi An & the Vien Dong Hotel in Saigon.
I would not hesitate to recommend Adventure Destinations to any of my friends and circumstances permitting look forward to using you again.
– John & Margaret
– Susanne & Nic, Eagle Vale, NSW
– Bill and Leigh, Port Melbourne VICWildlife Tour of Borneo
– Bob & Colleen, Clayfield, QLD
A booking request is accepted when we issue a written booking confirmation and you pay your deposit. It is at this point that a contract between Adventure Destinations and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of Adventure Destinations other than a director has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control.
The information presented in our brochure is correct to the best of our knowledge at the time of printing but is subject to change without notice. Changes may occur since publication with respect to prices, itineraries, duration of holidays, service standards, tour content, airline fares and schedules. Please confirm details of your requirements at the time of booking to ascertain if there have been any alterations to the tour you select before you book.
Prices stated in this brochure are in Australian Dollars ($AUD) and are indicative only and current at the time of printing. Adventure Destinations reserves the right to vary the cost of the tour, taxes and airline prices if necessary by reason of currency fluctuation, component cost increase, or airfare increase. All prices are subject to confirmation from local tour operators.
A non-refundable 25% deposit per person or $250 (whichever is the greater) , is required within 7 days (unless otherwise stated) of us issuing your booking confirmation. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible to you if services become unavailable. We recommend booking early and paying your deposit promptly to avoid disappointment.
Some overseas suppliers require either an additional or higher non-refundable deposit to be collected to meet their booking conditions. These are usually between 20% and 50%. Please contact Adventure Destinations for full details and to see if this applies. Otherwise relevant details will be provided upon confirmation.
Payment in full must be completed no less than 60 days before travel. Note: some tours may require payment earlier and this will be advised with the booking confirmation.
Adventure Destinations reserves the right to surcharge the cost of your booked travel arrangements for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, or the imposition of new or amended Government charges.
As all Adventure Destinations touring modules and packages are based on confidential and specially negotiated rates, we reserve the right and will not give out nor supply a breakdown of costs at any time.
Cancellation fees will be levied as follows irrespective of when notice of cancellation is received:
No refunds will be made in respect of any travel arrangements not utilised, whether by choice or because of late arrival or early departure, including failure of a transport to operate according to schedule, and Adventure Destinations will have no liability to you in this regard.
If your travel arrangements cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock-out, epidemic, pandemic, failure or delays of scheduled transportation, or any law, order, decree, rule or regulation of any government authority (including quarantine requirements or government travel advisories), or for any other reason beyond our reasonable control (Force Majeure), we may elect to:
If we cancel your travel arrangements after your trip has commenced due to Force Majeure, we will provide you with a refund of recoverable third party costs only.
If we provide you with any alternative services or assistance where travel arrangements are cancelled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
If due to any illness, suspected illness or failure to satisfy any required tests (such as a temperature test in relation to Covid-19):
International and domestic airfares and airport/hotel transfers are not included unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature such as excess baggage, telephone calls, laundry, room service are not included Please note that some jurisdictions require tourists to pay city and other similar taxes and resort fees directly to accommodation providers. If this is the case, we will specify this in our quotation / itinerary documentation and payment of these taxes and fees will be your responsibility.
For security reasons, airlines and our overseas suppliers, require names to be given exactly as stated in your passport. It is your responsibility to provide this important information. If you or your Travel Agent do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will incur any fees charged, such as airline cancellation charges or re-issue fees, in addition to Adventure Destinations’ own administration fee.
Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. If we become aware of a significant change to your itinerary or its inclusions prior to the commencement of your trip (where the trip can still proceed), then we will notify you within a reasonable time.
You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.
To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond or control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications.
Any reservations made within 60 days of travel before departure from Australia must be accompanied with either full payment or a credit card guarantee, due to being within the cancellation penalty period. In addition a late booking fee of $55 per file will be charged for bookings made within 14 days of departure. Should you need to alter your original reservations, due to extra administrative and communication costs incurred, there will be an automatic fee charged of $50 per amendment or transaction. Additionally there may be cancellation fees levied by the tour operator or fees may be applicable where arrangements have been pre-purchased.
It is a condition of your booking that you are adequately insured for the duration of your trip. We recommend a comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses. Insurance policies rarely cover for loss of cash. The choice of insurer is at the sole discretion of the client. We strongly suggest that insurance be purchased at the time the non-refundable deposit is paid, as Adventure Destinations cancellation conditions will be strictly enforced.
Whilst every effort is taken to ensure the accuracy of hotel and tour information, we rely on the information supplied to us. As all hotels and tour operators can make changes to the service and facilities, with or without notice, Adventure Destinations cannot be liable for any errors or omissions caused by the hoteliers and operators concerned.
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. We will not be responsible for any damage, injury, death or loss of any kind arising from your failure to fully disclose relevant medical information.
Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible.
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations which present geographical, political or cultural risks and dangers.
You must have a valid passport with a minimum of 6 months validity from departure date from the country you are visiting.
The Australian Department of Foreign Affairs and Trade issues travel advices on most countries. These are available by calling 1300 555 135 or visiting their web site www.smartraveller.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.
Please discuss with your doctor, Travelvax or a Travel Medical Vaccination Centre, in regards to any recommended or compulsory vaccinations and medical requirements. It is your responsibility to ensure that you have the appropriate vaccinations and necessary documentation required.
It is mandatory that you familiarise yourself with any visa requirements applicable in the countries you are visiting. Foreign nationals require a re-entry visa for Australia, which should be obtained before departure. Adventure Destinations will not be held responsible for passengers travelling without the correct travel documents. We refer you to the following link for VISA guidelines www.adventuredestinations.com.au/Visalink.html. Any information provided by us is given in good faith and may not be relied upon as being accurate and does not constitute formal advice. Please check with the appropriate consulate for exact information.
We will tell you if we are selling a tour as agent for the principal operator. Where we sell a tour as agent for the principal operator, you agree that our responsibility to you is limited to arranging for you to contract with the principal operator for the supply of the tour. You agree that you will be subject to the principal operator’s booking conditions, and that any claim in connection with the supply (or failure to supply) the travel arrangements that form part of your tour must be made directly against the principal operator. Adventure Destinations will in no way be responsible for the actions or failures of the principal operator or any person engaged by the principal operator. You warrant that you will not bring a claim against us in this regard.
Services supplied by independent suppliers
To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do.
Australian Consumer Law and corresponding legislation in other jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, Adventure Destinations disclaims all warranties.
In the event of a problem with any aspect of your tour you are obliged to make a representative of Adventure Destinations or our local supplier aware of such problems immediately.
By making a booking request, you are deemed to have agreed and consented to all terms in these Booking Conditions and in any other documents provided to you by Adventure Destinations or any other person who may have booked the tour on your behalf. If you book on behalf of another party, you represent and warrant to Adventure Destinations that you are duly authorised to provide the agreement and consent of the other party and you agree that you will be responsible for any loss or damage Adventure Destinations incurs if this is not the case.
The contract between Adventure Destinations and the client shall be governed by the laws of the State of Victoria. By making a booking with Adventure Destinations, the client agrees to be bound by the terms and conditions referred to in our brochure and in the Adventure Destinations booking form.
Please complete ONE FORM PER PASSENGER.
